Retailers are proactively reaching out to their customers and target audience via social media, ranging from Facebook and Twitter pages to blogs and online communities. It is fast becoming the most effective approach to boost brand awareness, understand their customers, get feedback, as well as direct traffic to a company’s web site.
We like to track the Facebook activities and monthly fan base growth for the retail sector. Click here to see our compilation of monthly Facebook ‘fan’ numbers.
It is worth noting that out of the 70 retail brands covered in this survey, New York & Co (NWY – $2.01) was the largest percentage gainer of ‘fans’ in August 2010 versus July 2010 with a +88.4% gain. Amazingly, Kohl’s (KSS – $48.22) was next at +66.2% growth in August 2010 versus July 2010.
Conversely, Sears (SHLD – $64.42) and Ugg Boots (DECK – $45.59) delivered dismal +0.3% ‘fan’ growth in August 2010 versus July 2010. Limited Too (DBRN – $21.81), Pizza Hut (YUM – $42.44), and Best Buy (BBY – $32.43) were not much better at +0.4%, +0.6%, and +1.2%, respectively.
Starbucks (SBUX – $23.70) continues to lead the way by a wide margin with the largest number of ‘fans’ with 13 million (the chain even added an impressive gain of 1.6 million new ‘fans’ in August 2010 versus a month earlier).
Facebook Fan Base Highest Percent Growth – August 2010 vs. July 2010
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Facebook Fan Base Lowest Percent Growth – August 2010 vs. July 2010
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Has Old Navy Turned the Corner? Think Again
Tuesday, September 7th, 2010Old Navy (GPS – $17.65) continues to report disappointing comp store sales numbers versus an incredibly low bar.
The below table suggests that the chain’s modest ‘success’ over the prior four quarters may have been simply a function of easy comparisons and less a function of a long-term trend.
The Old Navy North American division reported 20 consecutive quarters of comp store sales declines between Q3 2004 and Q2 2009. Therefore, the current quarter represents the ‘end’ of easy compares and the -2% comp store sales result in August 2010 has the potential to be a permanent return to negative/dismal comp store sales.
Old Navy Quarterly Comp Sales Run Rates
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